Smart city

Construction of Regional Center for Administrative Services

Projrct iniciator: Kharkiv City Council.
Finance model: Co-financing: city budget and USAID.

The Center was opened in 2017.
Citizens of Kharkiv and Kharkiv region can get over 400 public services (administrative, social, fiscal, registration, pension) under one roof from 84 bodies, including the Office of the Pension Fund of Ukraine in Moskovskyi district of Kharkiv, the Office of the Social Security in Moskovskyi district of Kharkiv City Council, Moskovskyi District Division of the State Registration of Civil Status Acts in Kharkiv, the Central Office of the State Geocadastre in Kharkiv oblast, territorial divisions of the State Fiscal Service and the State Migration Service.
• The Center is fully accessible by people with special needs; its officers know the sign language. It provides services at home thanks to the mobile cases with all the necessary equipment.
• Kharkiv collected the European Construction Award 2018 and the Grand Prix under the Public Institutions category for the Center's construction.
• The Center has its territorial divisions called “Transparent Offices” operating in 9 city districts.

transparent service provision thanks to the “open space” format of its organization;
prompt and quality services, including at-home ones, provided by 320 skilled operators;
reduced time for getting official papers (with many issued on the day of application);
an optimized electronic queue management system;
accessibility by people with special needs;
offering of all kinds of services and papers in one place;
a new electronic queue management system implemented to enable residents to plan their visit to the Center or its divisions in advance online, from the Center or with a phone call.

The city is open for strategic partnerships in implementation of the other projects in services provision and their quality assurance.